The Order Defect Rate (ODR) is a key measure of a seller’s ability to provide a good customer experience. An order is considered by Amazon to have a defect if it results in negative feedback, an A-to-z Guarantee claim that is not denied or a credit card chargeback.

Getting an order defect rate above 1%  puts you at a risk of getting your seller account suspended by Amazon.  This means just 2 unwarranted negative feedbacks out of 100 orders fulfilled is enough to get you suspended from the platform.

Is your order defect rate above or closer to 1%? We can help you quickly reduce this to prevent your seller account from getting suspended by Amazon.

We can help monitor your account and keep your order defect rate at an acceptable level with our proven Amazon-friendly strategies.

Plans and Pricing



You may be eligible for this plan if you’ve sold under 400 units over the past 60 days



You may be eligible for this plan if you’ve sold under 800 units over the past 60 days.

Have you sold over 800 units over the past 60 days? Message us to receive a custom pricing.

Note: The prices stated above are inclusive of VAT. International business customers qualify for a 15%-20% reduction in price. Invoices quoted in foreign currencies may include a 5% surcharge to cover for conversion rates.

Why Choose Us?


Breadth and Depth of Experience

Every member of our Amazon solutions team has an extensive experience in reducing order defect rate without jeopardising your seller privileges.


Satisfaction Guarantee

We will only work with you if we’re sure we can provide great value by making an impact in your case.


Money-Back Guarantee

If for any reason your account is not reinstated after 45 days from our initial appeal letter submission then will issue you a hassle free full refund.


Data Protection

We won’t discuss your business with a competitor or share any vital information
about your business to a 3rd party without your permission. All information
transmitted or stored on our servers or that of our partners is encrypted
and secured with the latest technology.


Free Assessment

We assess your account by asking the right questions and looking at your account metrics to see how we can best help you.


Best Price Promise

We’re always working to make sure we offer the best services at the lowest prices. This enables us to serve small to mid-sized international brands at very competitive rates. If you find a VAT registered UK company offering this service at a better price within 24 hours from booking, we will match their price or refund you the difference. Please note that this is subject to our terms and conditions.


Discount to Our Amazon Account Management Service

Our account management service helps to monitor and maintain important metrics in your Amazon account

What’s Next?

Fill the ‘Let’s Get Started’ form on this page if you‘re interested in this service, and we’d get back to you within 24 hours.

Have questions? We’d love to hear from you.