Our mystery shopping service is aimed at businesses offering professional or retail services in the UK. Here our mystery shoppers gather data from real-life scenarios to see how your employees truly interact with your customers. We then generate a report with insights based on the overall customer journey.
Our mystery shoppers are trained, briefed and carefully picked to meet your specification. For example, if you want to know if your organisation meets the needs of customers with disabilities, then we will send a mystery shopper with a disability in order to capture that experience. All mystery shoppers are made to sign non-disclosure agreements to give you the opportunity to deal with issues without worrying about them becoming public news.
Pricing
The pricing for this service is on a case-by-case basis as it depends on your specific requirements.
Note: International business customers qualify for a 15%-20% reduction in price. Invoices quoted in foreign currencies may include a 5% surcharge to cover for conversion rates.
Why Choose Us?
Best Price Promise
We don’t see a future where clients want higher prices so we’re always working to make sure we offer the best service at the lowest prices. If you find a VAT registered UK company offering our services at a better price within 24 hours from booking this service, we will refund you the difference. Please note that this is subject to our terms and conditions
Confidentiality and Secure Service
We don’t discuss your business with a competitor or share any vital information about your business to a 3rd party without your permission. All information transmitted or stored on our servers or that of our partners are encrypted and secured with the latest technology.
Satisfaction Guarantee
We will only work with you if we’re sure we can provide great value by making an impact in your case.
Tailoured Reporting
We will generate insightful reports to help you monitor our progress and the findings from our research.
What’s Next?
Fill the ‘Let’s Get Started’ form on this page if you‘re interested in this service, and we’d get back to you within 24 hours.
Have questions? We’d love to hear from you.